Terms of Service

“Platform” means the HumanWox AI Governance System of Record. “Customer” means the organisation entered into an order form with HumanWox. “Authorised User” means an individual permitted by Customer to access the Platform.

HumanWox grants Customer a non-exclusive, non-transferable right to access the Platform during the subscription term, subject to these terms, the order form, and the Acceptable Use Policy.

Customer is responsible for the accuracy of operational data it enters, for the actions of its Authorised Users, and for maintaining the confidentiality of credentials. Customer warrants it has the right to upload all data it provides.

Fees are set out in the order form. Unless otherwise stated, fees are payable annually in advance and are non-refundable. HumanWox may suspend access for undisputed amounts more than 30 days overdue, after notice.

Each party will protect the other's confidential information using the same care it uses for its own, and will only disclose it to representatives with a need to know who are bound by equivalent obligations.

The HumanWox Data Processing Addendum applies to personal data processed by HumanWox on behalf of Customer and is incorporated by reference.

HumanWox targets 99.9% monthly availability for the Platform, excluding planned maintenance and force majeure. Support is delivered via the in-product channel and the support email.

HumanWox warrants that the Platform will perform materially in accordance with its documentation. Except as expressly stated, the Platform is provided “as is” and HumanWox disclaims all other warranties to the maximum extent permitted by law.

Neither party is liable for indirect or consequential losses. Each party's total aggregate liability is capped at the fees paid by Customer in the 12 months preceding the event giving rise to the claim, except for liabilities that cannot be limited by law.

Either party may terminate for material breach not cured within 30 days of notice. On termination, Customer may export its data for 30 days, after which HumanWox will delete or anonymise it according to the DPA.

These terms are governed by the laws of England and Wales. The courts of London have exclusive jurisdiction, without prejudice to mandatory consumer rights.